At Matte & Glaze, we are dedicated to providing a seamless and efficient shipping experience for our valued customers. Please review the following shipping policy to understand our procedures and timelines:
- Order Processing:
- Upon placing an order, our team initiates the processing procedure promptly.
- Orders are typically processed within 1-3 business days, excluding weekends and public holidays.
- Shipping Methods:
- We partner with trusted courier services to ensure timely and secure delivery of your purchases.
- Depending on your location and shipping preferences, we offer standard and expedited shipping options.
- Shipping Times:
- Shipping times vary based on your location, chosen shipping method, and any unforeseen circumstances such as weather conditions or logistical issues.
- Estimated delivery times will be provided at the time of checkout and may range from 3-10 business days for standard shipping and 1-3 business days for expedited shipping within India.
- Shipping Charges:
- Shipping charges are calculated based on the weight of your order, shipping destination, and selected shipping method.
- Free shipping may be available for orders exceeding a certain value, as indicated during checkout.
- Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking details.
- You can track the status of your shipment using the provided tracking number on the courier service’s website.
- International Shipping:
- Currently, Matte & Glaze offers shipping services within India only. We do not facilitate international shipping at this time.
- Currently, Matte & Glaze offers shipping services within India only. We do not facilitate international shipping at this time.
- Delivery Address:
- Please ensure that the delivery address provided during checkout is accurate and complete to prevent delays or misdeliveries.
- We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
- Shipping Restrictions:
- Certain products, such as oversized items or hazardous materials, may be subject to shipping restrictions or additional charges.
- We reserve the right to cancel orders that cannot be fulfilled due to shipping limitations or other unforeseen circumstances.
- Shipping Insurance:
- All shipments are covered by shipping insurance to protect against loss, theft, or damage during transit.
- In the event of any issues with your shipment, please contact us immediately to initiate a resolution process.
If you have any questions or concerns regarding our shipping policy, please don’t hesitate to reach out to our customer support team. Thank you for choosing Matte & Glaze for your artistic needs.