Shipping Policy

At Matte & Glaze, we are dedicated to providing a seamless and efficient shipping experience for our valued customers. Please review the following shipping policy to understand our procedures and timelines:

  1. Order Processing:
    • Upon placing an order, our team initiates the processing procedure promptly.
    • Orders are typically processed within 1-3 business days, excluding weekends and public holidays.
  2. Shipping Methods:
    • We partner with trusted courier services to ensure timely and secure delivery of your purchases.
    • Depending on your location and shipping preferences, we offer standard and expedited shipping options.
  3. Shipping Times:
    • Shipping times vary based on your location, chosen shipping method, and any unforeseen circumstances such as weather conditions or logistical issues.
    • Estimated delivery times will be provided at the time of checkout and may range from 3-10 business days for standard shipping and 1-3 business days for expedited shipping within India.
  4. Shipping Charges:
    • Shipping charges are calculated based on the weight of your order, shipping destination, and selected shipping method.
    • Free shipping may be available for orders exceeding a certain value, as indicated during checkout.
  5. Order Tracking:
    • Once your order has been shipped, you will receive a shipping confirmation email containing tracking details.
    • You can track the status of your shipment using the provided tracking number on the courier service’s website.
  6. International Shipping:
    • Currently, Matte & Glaze offers shipping services within India only. We do not facilitate international shipping at this time.
  7. Delivery Address:
    • Please ensure that the delivery address provided during checkout is accurate and complete to prevent delays or misdeliveries.
    • We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
  8. Shipping Restrictions:
    • Certain products, such as oversized items or hazardous materials, may be subject to shipping restrictions or additional charges.
    • We reserve the right to cancel orders that cannot be fulfilled due to shipping limitations or other unforeseen circumstances.
  9. Shipping Insurance:
    • All shipments are covered by shipping insurance to protect against loss, theft, or damage during transit.
    • In the event of any issues with your shipment, please contact us immediately to initiate a resolution process.

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to reach out to our customer support team. Thank you for choosing Matte & Glaze for your artistic needs.

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